Privacy Policy

Privacy Policy for Higher Homecare

Last Updated: 27th March 2025.

At Higher Homecare, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Higher Homecare is a homecare nursing agency that provides skilled nurses and healthcare professionals to deliver care in home settings. Our registered office is:

Higher Homecare
Basepoint Business Centre C/O Time Accounts, Little High Street, Shoreham-By-Sea, West Sussex, England, BN43 5EG

Email: privacy@higherhomecare.co.uk
Phone: 0333 577 0677

We may collect and process the following personal information:

• Personal Identification Data: Name, address, date of birth, contact details (email, phone number).
   
• Professional Information: CV, qualifications, training records, NMC registration, and employment history.
   
• Verification Data: Proof of identity, right to work documents, DBS certificates, and professional references.
   
• Health Information: Relevant health details, immunisation records, and occupational health clearance.
   
• Website Usage Data: IP address, browser type, and other technical data collected through cookies.
   

We collect personal data through:

• Direct Interactions: When you apply for a position, fill out forms, or contact us.
   
• Automated Technologies: Cookies and similar technologies used to track website usage.
   
• Third-Party Sources: Professional references, DBS checks, and regulatory bodies such as the NMC.
   

We process your personal data for the following purposes:

• To process job applications and assess your suitability for roles.
   
• To comply with legal and regulatory obligations, including DBS checks and safeguarding.
   
• To manage and maintain our relationship with you.
   
• To provide appropriate training and monitor compliance.
   
• To improve our website, services, and communication.
   

We rely on the following lawful bases to process your personal data:

• Consent: When you provide consent for specific processing activities.
   
• Contractual Obligation: To process data necessary for entering into or performing a contract.
   
• Legal Compliance: To meet legal and regulatory obligations.
   
• Legitimate Interests: To ensure efficient operation of our services and compliance with quality standards.
   

We may share your data with:

• Regulatory bodies (e.g., NMC, DBS) to ensure compliance.
   
• Third-party service providers for training, compliance, and system maintenance.
   
• Potential clients or employers to assess your suitability for placements.
   

We will not sell, rent, or share your information for marketing purposes without your consent.

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

• Candidate records are typically retained for 6 years after the end of our relationship.
   
• DBS records and compliance documentation are retained for the legally required period.
   

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• Encrypted storage of sensitive information.
   
• Restricted access to authorised personnel only.
   
• Regular data security audits and staff training.
   

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
   
• Right to Rectification: Request correction of inaccurate or incomplete data.
   
• Right to Erasure: Request deletion of your data where applicable.
   
• Right to Restrict Processing: Request limitations on how we process your data.
   
• Right to Data Portability: Receive your data in a structured, machine-readable format.
   
• Right to Object: Object to certain types of data processing.
   

To exercise any of these rights, please contact us at [Insert Email Address].

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser. For more information, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Higher Homecare
Basepoint Business Centre C/O Time Accounts, Little High Street, Shoreham-By-Sea, West Sussex, England, BN43 5EG

Email: privacy@higherhomecare.co.uk
Phone: 0333 577 0677